FAQs - Trafford Leisure

FAQs

Here you’ll find answers to the questions we get asked the most about our centres, facilities and memberships.

Membership

Just take a few steps to start your fitness journey.  Click here to view our selection of Memberships and become a member.

You can cancel your membership within 14 days of your joining date. Please refer to your terms and conditions.

For full benefits of being a member and what’s included in each our of packages please see your options.

Cram in as much fitness as you can within 24 hours by purchasing a One Day Complete Membership for only £6.99. Why not buddy up with your friends and have a sweaty catch up, click here to buy.

We welcome any questions or concerns you have about your fitness and reaching your goals. Our team of friendly fitness experts are on hand to review your questions and reply. Simply complete the contact us page and one of our experts will be in touch.

Non-members are very welcome. All our gym, swim, courts & classes are open for non-members to book on a ‘pay as you go’ basis.  Once you get into a good habit of benefiting from the activities you enjoy may find that becoming a member is more cost effective for you. If you have any questions about activities and prices please get in touch here.

Each Trafford Leisure location has its own opening times, visit our locations page, choose your preference  and the opening times will display on the right side.

Selected membership packages include a bring a friend option, please speak to staff at site to see if this included in your package, alternatively your friend can purchase a 1 Day Complete Membership online for £6.99 for a friend to come along with you, click here to buy.

Simply by contacting a member of our team at reception or by completing a get in touch form on the fitness & wellbeing page and a member of our team will contact you as soon as possible. Gym inductions are bookable 7 days a week across all locations.

Our experienced personal trainers are very popular. Whether you are new to exercise or an experienced exerciser working with a personal trainer is beneficial.  You can purchase a 1 to 1 session or a group session. We also have a fantastic PT offer of buy 6 sessions for the price of 5. To find the right trainer for you simply complete the get in touch form for your relevant location or speak to a member of the team on the next visit.

All of our locations have Wi-Fi.  Please speak to a member of the team to obtain the password.

Yes each location has a lost property area, please complete your centres form or speak to the reception team on your next visit.

Yes we do, if you are interested in your employees becoming members or want to take up your company’s offer, simply complete a contact form with the company details and a member of our team will get in touch.

Your Member ID can be requested by completing a contact form and a member of team will respond ASAP, you will require your Member ID.

To freeze/unfreeze your membership simply contact us to do so by completing the contact form on your relevant locations page.  Please refer to your terms and conditions.

We are sorry to hear that you are thinking of leaving us. Please apply by completing the application to cancel. We will contact you within 7 working days and we hope to find an alternative solution to cancellation depending upon your circumstances. Please refer to your terms and conditions.

DFC is a third party company who collect our Agreement Direct Debits and collect outstanding fees on our behalf. Any outstanding fees collected can be made at your local facility, using our Mobile App, DFC My Payments or contact them direct on 01908 422 000.

You can contact DFC direct regarding payments or complete a contact us form.

Yes each site has parking. Parking is free at all sites apart from Altrincham Leisure Centre.

Yes, the location of your choice has changing and shower facilities.

Family

We have something for everyone in your family, including swimming lessons, gymnastics and fitness programmes. Please visit our families pages.

Children on the membership can swim, play racquet sports and benefit from junior gym sessions. There’s also 10% discount available on our courses.

We’ve got a huge range of activities for your children to enjoy. There’s a full programme of activities daily to keep kids occupied and happy e.g. holiday camps, junior gym, gymnastics, parties and much more. You can also enjoy activities individually or together as a family.  Children on a family membership can swim, play racquet sports, junior gym sessions and also receive 10% discounts on our Courses. Click here to find out more.

Classes

Yes, we have TAB for you to enjoy, which is unique to Trafford Leisure! This 45 minute signature cycle class by the best instructors offers varied intensity and burns calories for hours after the class.  This new class is currently based at Altrincham Leisure Centre

Yes ladies only classes are available at Stretford Chester Centre, view the schedule here.

You can book up to 7 days in advance for our classes/courts. Bookings can be made on our App, online or in person at your local facility

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