FAQs - Trafford Leisure

FAQs

Here you’ll find answers to the questions we get asked the most about our centres, facilities and memberships.

FAQs

Following the latest Government announcement on the easing of restrictions, we’ll be making gradual changes to our operations

We will continue to follow the guidance set out by UKActive

Please read our detailed FAQ’s below. If you can’t see the answer you need, please follow the link to complete our online enquiry form.

COVID Safety Information

As social distancing is no longer required, more spaces will be made available for some of our sessions, including swimming, gym and classes – we do recommend that you check our website/app for any changes to activities

We ask that you continue to look out for one another and respect an individual’s personal choices in relation to social distancing

Please continue to wear face-covering in communal and spectator areas.

If you, or anyone in your household, feels unwell or have Covid-19 symptoms, please stay at home follow the government guidance and don’t visit the centre.

We still recommend pre-booking all activities online to guarantee your space, but you can simply turn up and pay by card, if space is available.

PLEASE NOTE: If you would like to turn up and pay on the door you will need to arrive at least 5 minutes before to book in. Once the session has started we can not book you in. This is because once the session has started the system takes the session off. This is why we recommend pre-booking online as once booked in you can turn up any time during your session.

If you are a member you can book via our website – Book now

If you are not a member, you can register here to receive login details to book your pay and play activities – Register here

Why not make booking your activities even easier? Download our free app and login via your mobile device – Download now!

We are pleased to announce that spaces will increase in the bookable gym sessions across all of our centres

We will still be asking everyone to clean the equipment down after use, however centres will remain open all day with no need to exit the gym between booked sessions for designated cleaning periods

We will be increasing capacity levels in most classes, so availability on your favourite classes should increase

We are working to add even more classes to our studio timetables at all of our leisure centres over the coming weeks

We do ask that you continue to sanitise your hands on arrival and wipe down any equipment after use to help us keep everyone safe

Online bookings will continue for our swimming activities, we will increase the capacity in each bookable session, so there will be more availability for our customers – we do recommend that you check our website/app for any changes to activities

We will be adding in general swim and family sessions to welcome more children back to our swimming pools

Yes, we will increase the amount of swimming lessons in our centres and our swimming teachers will resume hands-on-teaching in the water. We are currently working on this and more news will be released via our website, app and Facebook page

1-2-1 swimming lessons is back, you can get more information on swimming lessons by enquiring here.

You can now play doubles badminton, therefore up to 4 people can play on one court

Parties are back at selected sites, you can find more information on parties here.

We are continuing to take a phased approach on the return of our activities. We are currently working on this and more news will be released via our website, app and Facebook page

Clip & Climb is now open to book online here

Or you can book via our TW MOVE app or Trafford Leisure APP

Over the coming weeks we’ll be re-introducing retail sales including goggles, swim nappies, locker tokens and swimming/gymnastics badges by card payment only

General

We encourage customers to pre-book online in advance. This can be done either via our website or our app

If you are a member you can book via our website – Book now.

If you are not a member you can register here to recieve login details to book pay and play activities – Register here

Book activities and fitness sessions direct from your phone – Download our app now.

You can however turn up and pay by card. But please arrive at least 10 minutes before to make sure there is space.

Please note! Once you have submitted your booking for any pay and play activity, unless otherwise stated, it cannot be cancelled, refunded or rearranged to another date or time. You will only be entitled to a refund if your pay and play activity is cancelled by Trafford Leisure for circumstances beyond our control.

If you are a member you can book 7 days in advance and if you pay-and-play, you can book 5 days in advance.

If you would like to apply to freeze your membership on medical grounds, you can do so via the link below. Please ensure you state clearly on the form that you wish to FREEZE and for what reasons

Apply to freeze.

If you are an affiliated sports club who use our outdoor pitches, you are now able to resume your block booking. Please liaise directly with the relevant member of staff at the appropriate centre, who will discuss this with you further. Alternatively, follow the link below to complete our online enquiry form.

Enquire now

Yes we are. If you would like to join one of our gymnastic classes, please follow the link below to see complete our online enquiry form.

Gymnastics.

Badminton, Squash and Table Tennis are back.

Book now on our website, or on our free app.

If you are looking to use the gym and you have not yet received an orientation, you must book an orientation session prior to use.

The orientation is available to book online via the website or through the app.

Book now.

Download our app now.

A limited number of lockers will be available for our customers to use

The junior gym fitness sessions are available for children aged 11-15 years. These will take place in designated areas of Trafford Leisure’s gyms at Sale Leisure Centre, Altrincham Leisure Centre, Stretford Sports Village and move Urmston. All sessions must be booked online in advance.

Book now.

SWIMMING

You can book General Swimming, Lane Swimming, Bubble Swimming, and more, check out our Swimming Timetable on our website and book swimming sessions here.

Or you can book swimming sessions on our app.

When entering the pool, please select the correct lane / space for your ability – for example slow, medium or fast. Please be prepared to move lanes if the lifeguard asks you to. It is a requirement that customers can swim a minimum of 50 metres

Please remember that your fellow swimmers are of different standards and abilities and you will be using the pool at the same time, so please respect everyone’s right to enjoy their swim

  • Changing rooms will be available if you have booked a swimming activity with us
  • Please use the cubicles and designated changing areas provided
  • Lockers will remain in use

Showers will remain in use, but where possible please shower at home to help reduce the traffic in the changing rooms

Spectating is allowed for general swimming and for lessons, but for our swimming lessons, where possible we ask that only one adult attend with each child

Swimming aids will be provided for all children during swimming lessons. For general swimming, please bring your own swimming aids as there’ll be no swimming equipment available. Therefore if you wish to use a noodle, armbands or a float, then you must bring your own.

Yes. Please liaise directly with your local swimming club for further details.

Adult swimming lessons is back, you can get more information on swimming lessons by enquiring here.

Please follow the link below to our home portal, where you will find all the information you need about your child’s lesson. If you don’t have your login details, please speak to a member of the Swimwell team in your leisure centre.

Home Portal.

Yes, now we have group booking options on some of our swim activities to ensure you can secure places for your group in one booking

Yes, children on swimming lessons get lane swimming and general swimming for free when you book them in online using your child’s member ID.

If you are a member you can book via our website – Book now

Why not make booking your activities even easier? Download our free app and login via your mobile device – Download now!

For people living with a disability or those with long term medical or health conditions looking to build their water confidence and enjoy the benefits of swimming. (Small Pool Only).

We have a disability changing room situated in our village change, this includes a toilet, shower and changing bed. To gain access to the small pool we have gradual steps leading into the pool with a hand rail. We also have an Oxford Dipper Pool Hoist, please ask on your arrival if you require.

FITNESS MEMBERSHIP

Please follow the link below to view all membership options and join online.

Memberships at Trafford Leisure.

If you are a customer that pays for their membership annually, we will be automatically extending your membership for the latest period of closure.

After your first 3 months with us, you can cancel your flexible membership. To do this, please follow the link below.

Apply to cancel.

In choosing this payment option you are committing to pay a monthly amount by Direct Debit for a minimum of either 6 or 12 full calendar months. In return you receive a discounted rate. You will not be able to lower the level of payment on this payment option or cancel within the minimum 6 or 12 months. You will not be able to cancel this membership except for the reasons set up in section 5 of these terms and conditions.

Membership Terms and Conditions.

Trafford Leisure will be honouring this promise we made, therefore these customers that continued to pay or froze during both lockdowns, will not see a change in their membership price until 1st August 2021 at the earliest.

If you have a question about your annual, fixed or flexible membership then we are here to help. Please follow the link below to contact us at the Customer Hub.

Contact us.

Upon arrival, a member of staff will be on hand to meet and greet you and to show you the way. They will also check you in by via a tablet or kiosk. Please follow social distancing rules.

Where possible arrive ‘exercise ready’ for your workout and please shower at home to reduce the traffic and potential contact in the changing rooms. Initially, showers and changing areas will only be available for our swimming customers

GROUP FITNESS CLASSES

Our classes/activities will vary between 30 – 50 minutes: Group exercise = 45 minutes, smaller class = 30 minutes, spin = 30 minutes, THE TRIP = 45 minutes. Please follow the link below to our full timetable.

Pre-book here.

Where possible please bring your own class equipment e.g. mats and ensure you bring plenty of water with you

Yes, due to popular demand our instructors we will continue to deliver live streaming classes on Facebook at various times throughout the week. Please follow us on Facebook for more details.

See Trafford Leisure’s Facebook page here.

No one under the age of 16 can do exercise classes at present.

ACTIVE TRAFFORD

An Active Trafford pass holder is an individual specialist membership that ensures that where financial support is required for someone to be active, they can access facilities and activities at the leisure centres. The pass holder will be able to access swimming, the gym and classes online and benefit from a discounted rate.

Visit Active Trafford page.

Active Trafford pay-and-play customers can access activities Monday to Friday, 8am-4pm & Saturday to Sunday, 9am-12pm.

We have made the process of renewal simple for our customers.

Recognising these uncertain times, the £20 fee will now ensure that no renewal is needed for 3 years. Please present proof of your status on your first visit to show that you are eligible for the type of scheme you have purchased online.

Active Trafford student pass, low income and unemployed will cost £5 per three months. In order to renew every three months, you will need to present proof of student status or low income / unemployment on your first visit after each renewal.

We will be back in touch once the scheme relaunches.

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