FAQs - Trafford Leisure

FAQs

Here you’ll find answers to the questions we get asked the most about our centres, facilities and memberships.

FAQs

Please read our detailed FAQs below. If you can’t see the answer you need, please follow the link to complete our online enquiry form.

General

We do encourage customers to pre-book online in advance for other activities and classes to avoid disappointment. This can be done either via our website or our app.

You can no longer pre-book the gym.

If you are a member you can book via our website – Book now.

If you are not a member you can register here to recieve login details to book pay and play activities – Register here

Book activities and fitness sessions direct from your phone – Download our app now.

You can however turn up and pay by card. But please arrive at least 10 minutes before to make sure there is space.

Please note! Once you have submitted your booking for any pay and play activity, unless otherwise stated, it cannot be cancelled, refunded or rearranged to another date or time. You will only be entitled to a refund if your pay and play activity is cancelled by Trafford Leisure for circumstances beyond our control.

If you are a member you can book 7 days in advance and if you pay-and-play, you can book 5 days in advance.

If you would like to apply to freeze your membership on medical grounds, you can do so via the link below. Please ensure you state clearly on the form that you wish to FREEZE and for what reasons

Apply to freeze.

If you are an affiliated sports club who use our outdoor pitches, you are now able to resume your block booking. Please liaise directly with the relevant member of staff at the appropriate centre, who will discuss this with you further. Alternatively, follow the link below to complete our online enquiry form.

Enquire now

Yes we are. If you would like to join one of our gymnastic classes, please follow the link below to see complete our online enquiry form.

Gymnastics.

Badminton, Squash and Table Tennis are back.

Book now on our website, or on our free app.

If you are looking to use the gym and you have not yet received an orientation, you must book an orientation session prior to use.

The orientation is available to book online via the website or through the app.

Book now.

Download our app now.

A limited number of lockers will be available for our customers to use

The junior gym fitness sessions are available for children aged 11-15 years. These will take place in designated areas of Trafford Leisure’s gyms at Sale Leisure Centre, Altrincham Leisure Centre, Stretford Sports Village and move Urmston. All sessions must be booked online in advance.

Book now.

SWIMMING

You can book General Swimming, Lane Swimming, Bubble Swimming, and more, check out our Swimming Timetable on our website and book swimming sessions here.

Or you can book swimming sessions on our app.

When entering the pool, please select the correct lane / space for your ability – for example slow, medium or fast. Please be prepared to move lanes if the lifeguard asks you to. It is a requirement that customers can swim a minimum of 50 metres

Please remember that your fellow swimmers are of different standards and abilities and you will be using the pool at the same time, so please respect everyone’s right to enjoy their swim

  • Changing rooms will be available if you have booked a swimming activity with us
  • Please use the cubicles and designated changing areas provided
  • Lockers will remain in use

Showers will remain in use, but where possible please shower at home to help reduce the traffic in the changing rooms

Spectating is allowed for general swimming and for lessons, but for our swimming lessons, where possible we ask that only one adult attend with each child

Swimming aids will be provided for all children during swimming lessons. For general swimming, please bring your own swimming aids as there’ll be no swimming equipment available. Therefore if you wish to use a noodle, armbands or a float, then you must bring your own.

Yes. Please liaise directly with your local swimming club for further details.

Adult swimming lessons is back, you can get more information on swimming lessons by enquiring here.

Please follow the link below to our home portal, where you will find all the information you need about your child’s lesson. If you don’t have your login details, please speak to a member of the Swimwell team in your leisure centre.

Home Portal.

Yes, now we have group booking options on some of our swim activities to ensure you can secure places for your group in one booking

If you joined our Swim Well membership in Jan 2022 free swimming is not included, children can still attend lane and general swim for £2.60.

To see all pool activities and prices please click here

For people living with a disability or those with long term medical or health conditions looking to build their water confidence and enjoy the benefits of swimming. (Small Pool Only).

We have a disability changing room situated in our village change, this includes a toilet, shower and changing bed. To gain access to the small pool we have gradual steps leading into the pool with a hand rail. We also have an Oxford Dipper Pool Hoist, please ask on your arrival if you require.

We have changed some of our sessions so that you can book any 15-minute time slot and guarantee an 1 hours swim and have more flexibility.

FITNESS MEMBERSHIP

Please follow the link below to view all membership options and join online.

Memberships at Trafford Leisure.

If you are a customer that pays for their membership annually, we will be automatically extending your membership for the latest period of closure.

After your first 3 months with us, you can cancel your flexible membership. To do this, please follow the link below.

Apply to cancel.

In choosing this payment option you are committing to pay a monthly amount by Direct Debit for a minimum of either 6 or 12 full calendar months. In return you receive a discounted rate. You will not be able to lower the level of payment on this payment option or cancel within the minimum 6 or 12 months. You will not be able to cancel this membership except for the reasons set up in section 5 of these terms and conditions.

Membership Terms and Conditions.

If you have a question about your annual, fixed or flexible membership then we are here to help. Please follow the link below to contact us at the Customer Hub.

Contact us.

Upon arrival, a member of staff will be on hand to meet and greet you and to show you the way. They will also check you in via a tablet or kiosk.

GROUP FITNESS CLASSES

Our classes/activities will vary between 30 – 50 minutes: Group exercise = 45 minutes, smaller class = 30 minutes, spin = 30 minutes, THE TRIP = 45 minutes. Please follow the link below to our full timetable.

Pre-book here.

Where possible please bring your own mat and ensure you bring plenty of water with you

Yes, due to popular demand our instructors we will continue to deliver live streaming classes on Facebook at various times throughout the week. Please follow us on Facebook for more details.

See Trafford Leisure’s Facebook page here.

No one under the age of 14 can do exercise classes at present.

ACTIVE TRAFFORD

An Active Trafford pass holder is an individual specialist membership that ensures that where financial support is required for someone to be active, they can access facilities and activities at the leisure centres. The pass holder will be able to access swimming, the gym and classes online and benefit from a discounted rate.

Visit Active Trafford page.

Active Trafford pay-and-play customers can access activities Monday to Friday, 8am-4pm & Saturday to Sunday, 9am-12pm.

Active Trafford 65+/Disabilty pass will cost £20.00 per three years. Once you have taken the pass out, you would be required to bring proof of your date of birth or proof of receiving Disability Living Allowance, Personal Independence Allowance, or Universal Credit with you on the first visit to the site.

Active Trafford student pass, low income and unemployed will cost £5 per three months. In order to renew every three months, you will need to present proof of student status or low income / unemployment on your first visit after each renewal.

We will be back in touch once the scheme relaunches.

PARKING EYE

If you have parked at one of our centres but didn’t manage to input your registration we can appeal your Parking fine.

Please reply with the following information. Please also attach a copy of the Parking fine. Once completed we will contact you to confirm we have appealed your fine or if we need any more details. 

    Your Name*

    Your Email*

    Your contact Number*

    Date of fine?*

    What is your member ID?

    What activity and time?*

    What site did you attend?*

    Have you attended this site before?*

    Do you visit any other sites?*

    Is this your first fine?*

    If you answered NO, How many other times?*

    Did you see any Parking Eye signage?*

    Is there any additional information you would like us to use to submit your appeal?

    Please attach a copy of your fine (we need this to appeal your fine)*

    PLEASE PRESS SEND ONCE - IT TAKES A FEW MINUTES




    Yes, if you visit Sale or Move Urmston you need to input your registration on a parking eye tablet on every visit, if you need any help please let a member of the team know as they will be more than happy to help.

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