Trafford Leisure is looking for an outstanding person to join our team, in the role of Assistant Spa Manager. 

Location: The Cove Spa, Altrincham

Salary: £14.30 per hour
Hours: 39 hours per week

Trafford Leisure is seeking an exceptional individual to join our team as an Assistant Spa Manager. Due to open in early 2025, our new state-of-the-art centre will feature a Health and Wellbeing Spa, a 25m swimming pool, a 20m learner pool, and a high-tech gym and wellness space. Our mission is to inspire and create opportunities for the people of Trafford to lead healthier, happier, and more active lives.

We offer a challenging yet rewarding role within a Community Interest Company (CIC), where your contributions will have a meaningful impact on the Trafford community and Greater Manchester residents.

The Role

The Cove Spa will offer a range of wellness experiences, including 9 heat experiences, a relaxation room, a dedicated nail bar, and four treatment rooms. As Assistant Spa Manager, you will play a key role in managing and developing the team, recruiting new members when needed, and ensuring that guests receive exceptional treatments and experiences. You will oversee the spa environment and manage the treatment diary to ensure that guests make the most of our facilities.

Key Responsibilities:

• Lead, manage, and develop the spa team, ensuring the highest standard of service.
• Recruit new team members as necessary to maintain the spa’s operation.
• Oversee the spa environment and treatment schedules to optimise guest experiences.
• Contribute to setting sales targets and ensuring the spa meets its financial goals.
• Maintain a professional and enthusiastic approach to customer satisfaction.

To succeed in this role, you will need:

• Extensive knowledge of spa treatments.
• Strong financial acumen, with the ability to manage budgets and costs effectively.
• Experience in setting and achieving sales targets.
• The ability to manage multiple priorities and adapt to changing demands.
• A professional yet considerate approach, with a genuine passion for customer care.

The ideal candidate will demonstrate the Trafford Leisure Move Values: Making a Difference, being Open and Honest, Valuing Diversity, and bringing Energy & Empathy into all aspects of their work.

What we offer:

• £14.30 per hour.
• A supportive, structured environment for growth and development.
• Pension scheme.
• 32 days holiday (increasing to 38 days after 5 years’ service), including 8 bank holidays and 2 Trafford Leisure days.
• Company sick pay.
• Health and Ride2Work schemes.
• Complimentary Fitness Membership (saving up to £450 per year).
• Discounted Fitness Membership for up to 5 family members or friends (saving up to £300 each per year).
• 24/7 access to a GP.
• Employee health scheme, including confidential counselling.
• Access to an Employee Assistance Programme with up to £1,150 in healthcare reimbursements.
• Discounts via the Perks at Work scheme.
• Access to Manchester Credit Union for savings and loans.

Equality, Equity, Diversity, and Inclusion (EEDI)

At Trafford Leisure, we believe that diversity and inclusion are vital to our success. We strive to create a diverse, inclusive, and responsible workplace, welcoming applications from all individuals, particularly from minority and underrepresented groups. We are committed to a fair and unbiased recruitment process.

If you require support in applying for this role, please contact us at supportservices@traffordleisure.co.uk, and we will be happy to assist.

Next Steps

If you possess the skills and experience outlined in the role profile, available on our website at Careers at Trafford Leisure, please complete the application form and send your CV to supportservices@traffordleisure.co.uk. The closing date for applications is Monday 13th January 2025.

We look forward to receiving your application.

Please note: We do not accept speculative CVs from agencies. Any CVs received will be treated as a gift.